#CBC: « ‘Where’s my stuff?’: Sunwing passengers ready as much as 10 days for baggage from direct flights » #Toronto #Montreal #Calgary #Ottawa #Canada
« Right now, it’s in an abyss, » he stated. « Where’s my stuff and will I ever see it again, and why won’t anyone tell me what’s going on? »
The household landed in Toronto round eight p.m. on Saturday, April 14, throughout an ice storm that lasted by means of the weekend. During that point, a number of Sunwing flights have been delayed and lots of passengers went dwelling with out their baggage.
Some travellers nonetheless have not obtained their baggage. They say the lengthy wait and lack of know-how about their lacking baggage is unacceptable.
« I feel like they don’t care, » stated Stojanac. « Absolute apathy. »
Sunwing says its troubles that weekend have been attributable to a lot of absentee staff at Swissport, the corporate that runs the airline’s baggage dealing with and gate operations.
The airline instructed CBC News it is « deeply disappointed » by the « customer service failures » that ensued. It stated it is now engaged on contingency plans to stop this from occurring once more, and has despatched apology letters plus compensation to affected passengers.
When they landed in Toronto, no baggage arrived from their flight, and the household says they obtained no course from Sunwing on the airport.
After ready greater than three hours, they realized from a fellow passenger they wanted to fill out a lacking baggage declare type as a way to get by means of Canadian customs with out their baggage.
« Why no one from Sunwing could have announced that is beyond my comprehension, » stated Mary Luz Mejia, Stojanac’s spouse. « It was like a game of broken telephone. »
Around midnight, the household lastly gave up on their lacking baggage, handed of their type, and headed dwelling — 4 hours after their arrival.
Stojanac stated he is contacted Sunwing a number of instances a day for updates. On Tuesday, he says he obtained a name that the airline had discovered his baggage, but it surely turned out they belonged to his brother’s household; they’d been on the identical flight.
On Friday, Stojanac stated Sunwing gave him the identify of a courier firm it stated had his baggage. He known as the corporate and says it denied having them.
« I was pretty pissed off, » he stated. « Nobody can tell me where the stuff is. »
Meanwhile, the household has needed to buy requirements packed of their lacking baggage together with make-up, undergarments and exercise garments. They have but to listen to when their baggage will arrive.
« It’s not acceptable, » stated Mejia.
Joe Petix in Vaughan, Ont. has been ready 9 days for his baggage after taking a Sunwing flight from Jamaica to Toronto on April 15.
He says a courier did arrive with baggage on April 22 — however delivered solely one in all his household’s three lacking baggage.
« When is this comedy act going to end? » he stated. « This is a disaster. »
Unlike Stojanac and Mejia, Petix obtained an apology plus $100 in Sunwing journey vouchers in compensation for every member of the family. However, he says he has no want to journey on the airline once more.
« How they handled the situation was very bad. »
‘It was full hell’
Sunwing passenger Lyndsay Burke-Sholer acquired her baggage again on April 22, however she stated it was no because of Sunwing.
She was presupposed to fly from Jamaica to Hamilton on April 15, however, as a result of a crew concern, her flight was redirected to Toronto and landed round 11:30 p.m. She says the aircraft sat on the tarmac for greater than 5 hours earlier than passenger have been allowed to disembark.
« It was full hell, » she stated. « I saw people hyperventilating, kids were crying. I think it was about 3 a.m. when they finally offered us a drink of water or juice. »
Burke-Sholer says when she lastly entered the airport, there was no signal of her baggage and no indication when it could arrive. She left empty-handed and made the hour-long journey to her dwelling in Hagersville, Ont.
Fortunately, she says a buddy travelling in her social gathering who works on the Hamilton airport situated her baggage on the airport this previous weekend. Burke-Sholer was in a position to choose it up.
« It’s ridiculous, » she stated. « It should have had that sent to my door immediately. »
Sunwing despatched her an apology plus a $300 refund for her troubles. She stated it is not sufficient.
« It doesn’t cover the way people were treated. »
Note: « Previously Published on: 2018-04-24 04:00:00, as »Where’s my stuff?’: Sunwing passengers ready as much as 10 days for baggage from direct flights