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Brad Fitzsimmons was shopping for diapers at Shoppers Drug Mart for his new child daughter when his telephone lit up with a name from the Canada Revenue Agency (CRA). He hastened to select it up, however by the point he had hung up, nothing had modified.

A father of two primarily based in Acton, Ont., Fitzsimmons mentioned in latest months he’s been dipping into his financial savings as an alternative of receiving a $24,000 tax refund.

That’s how a lot he was anticipating after making a six-figure contribution to his Registered Retirement Savings Plan (RRSP) final 12 months, he advised Global News.

When he acquired $143,000 in severance funds from his former employer final summer time, Fitzsimmons thought he would put the funds into his until-then-unused RRSP, he mentioned. He deliberate to make use of the massive tax refund that will ensue to assist cowl bills in 2018.

Instead, on in late July, across the time his daughter was born, Fitzsimmons acquired a discover from the CRA advising him that his RRSP contribution had been disallowed. He now owed $56,000.

READ MORE: CRA is experiencing ‘higher than normal volumes of work’ on tax-return critiques

The situation seems to be lacking details about his RRSP contribution, one thing the company flagged in late April, Fitzsimmons mentioned. He obtained again with extra documentation in a couple of days, he added.

But communications have since been uneven and complicated with most calls going unanswered and the CRA typically lacking its personal deadlines for replying to inquiries from each Fitzsimmons and his tax accountant.

“Since there is no answer, we have no understanding of our situation at all,” Fitzsimmons advised Global News through e mail.

READ MORE: It’s June – the place’s my tax refund?

When he did get by means of to CRA brokers, Fitzsimmons mentioned he was advised repeatedly of delays brought on by larger-than-usual workloads.

He additionally mentioned one officer advised him the company had elevated the amount of tax critiques carried out previous to issuing a discover of evaluation, one thing referred to as pre-assessment.

Asked for remark, the CRA didn’t say whether or not it has carried out extra pre-assessments of particular person tax returns this 12 months in comparison with previous years.

However, in earlier communication with Global News earlier this month, the company mentioned it’s “currently experiencing higher-than-normal volumes of work in the review programs.”

WATCH: Here’s what you need to, and shouldn’t, do along with your tax refund






In an e mail this week, the CRA added that it “streamlined” its tax-processing actions, with the creation of three so-called National Verification and Collection Centres (NVCCs).

According to the company’s web site, that is a part of the CRA’s Service Renewal Initiative launched by Ottawa in 2016. The overhaul, which was meant to lead to sooner processing and higher dealing with of calls to name centres, concerned re-purposing three of the CRA’s 9 processing centres as NVCCs.

The three centres that have been transformed to NVCCs are in Surrey, B.C., Shawinigan, Que., and St. John’s, Nfld.  — in Winnipeg, Sudbury, Ont., Jonquière, Que., and Summerside, P.E.I. — are actually specializing in tax processing and grew in measurement.

NVCCs concentrate on “the delivery of the collection, compliance, and verification of both simple and complex collections files,” the CRA advised Global News.

As a end result, processing of tax returns and advantages purposes was consolidated in fewer websites. According to the plan laid out by the federal government, the processing centre in Sudbury, specifically, would expertise “a significant increase in processing workloads,” one thing Ottawa deliberate to sort out by beefing up native workers.

WATCH: A take a look at how taxes have an effect on your financial savings exterior an RRSP or TFSA





In earlier correspondence with Global News, the CRA has mentioned that regardless of the elevated work volumes within the overview applications, “the vast majority of the files are being processed within the expected timeframes.”

Still, Global News has acquired quite a few emails from Canadians alleging that as of late July, they nonetheless needed to obtain their discover of evaluation, with CRA name centre brokers typically blaming uncommon workloads.

READ MORE: Five issues you might want to do to win (or survive) a CRA tax audit

One girl, specifically, who requested to be recognized solely as Ellen, mentioned she was advised in a telephone name with the CRA {that a} resolution to shift tax-processing duties from the St. John’s to the Sudbury centre was inflicting delays.

According to the CRA web site, the company has up to now processed over 98 per cent of the roughly 28.4-million particular person tax returns it acquired between Feb. 12 and July 29 of this 12 months. That leaves about 430,000 returns nonetheless to be processed.

For his half, Fitzsimmons mentioned he isn’t upset about his file being chosen for overview or the company asking for extra info. But he’s unimpressed with what he believes has been a failure by the company to speak about service delays.

“Some head of communication should have said, ‘We are overwhelmed and all bets are off,’” he mentioned. “Instead, they’re going totally radio silent.”

© 2018 Global News, a division of Corus Entertainment Inc.

Note: « Previously Published on: 2018-08-10 06:00:34, as ‘Is a CRA inside reshuffle inflicting hefty delays for a minority of taxpayers? – National’ on GLOBALNEWS CANADA. Here is a supply hyperlink for the Article’s Image(s) and Content ».

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